Resume
Experience
Apr 2022 - Present
Associate Process Manager - UX Research & Design
eClerx
Chandigarh
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Leading a team of 1 UX Researcher and 2 UX Designers, overseeing project workflows and ensuring high-quality deliverables.
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Conducted candidate interviews for various UX roles, contributing to the growth of the team.
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Managed and mentored junior researchers, emphasizing knowledge-sharing to enhance overall project outcomes.
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Assisted in crafting persuasive pitch decks that contributed to securing multiple projects by showcasing our capabilities effectively.
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Redesigned Grabtaxi Driver landing page. Utilized a comprehensive approach, including user interviews, competitive analysis, persona development, and user journey mapping. Implemented A/B testing, resulting in a remarkable 38% improvement in driver sign-up conversion rates.
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Contributed to the development of design systems and maintained design consistency across multiple National Instruments(NI) products.
July 2020 - March 2022
Senior Analyst - UX Research & Design
eClerx
Chandigarh
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Collaborated with managers, UX team members, and engineers, defining project timelines and goals from concept to implementation.
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Conducted a comprehensive UX research initiative to address low user interaction with the National Instruments(NI) chatbot. This included an expert usability audit, competitive analysis, and remote unmoderated usability testing. Translated research findings into actionable recommendations to enhance user engagement and interaction.
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Conducted usability testing to gather user feedback and make data-driven design decisions for multiple NI projects.
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Designed Ricoh dealer leasing portal, migrating the leasing process from offline to an online platform. Conducted user research and crafted research artifacts that addressed pain points for both users and Ricoh administrators, enhancing the overall leasing experience.
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Designed a responsive global website for AstraZeneca Vaxzevria vaccine, to provide clear and concise information for healthcare professionals(HCPs).
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Rapidly prototyped and executed the Evusheld website within four weeks, employing diverse methodologies and tools to provide clear and concise information for healthcare professionals(HCPs).
July 2019 - July 2022
UX Design Intern
eClerx
Chandigarh
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Collaborated closely with client, gaining insights into user needs and challenges.
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Contributed to the development of usability audit guidelines.
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Designed unmoderated usability tests on UserZoom for multiple Sage products, yielding actionable recommendations.
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Conducted A/B testing for updated designs based on recommendations, optimizing user experiences.
Education
BE - Computer Science with Major in UX Research & Design, Chitkara University
Aug 2016 - July 2020
CGPA - 8.76
Class 12, Army Public School Jammu Cantt
2014-2015
Percentage - 70.2%
Professional skillset
User Research & Analysis
Persona & Customer Journey Mapping
User & Task Flows
Usability Testing, A/B Testing & UX Audit
Affinity Mapping
Information Architecture
Competitive Analysis
Visual Design & Prototyping
Tools
Adobe Suite
Figma
UserZoom
Lucid Suite
Axure RP
Invision
UserTesting
Mural
Awards & Recognition
eClerx Super Achiever Award
eClerx Value Awards(Thrice)
eClerx Business Special Award